Help with the KEB Racing app for iOS and Android
Email: info@karting-events.com
Phone: +359 877 919 914
Response time: within 2 working days
Most questions are answered below. If yours isn't, email us — include your device model, iOS or Android version, and the app version so we can help faster.
Accounts are created on the KEB Racing website at app.karting-events.com. Once you have one, sign in to the app with the same email and password. If you're not sure whether you already have an account, email us and we'll check.
Tap Forgot password? on the sign-in screen and enter your email address. We'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder — and make sure you used the same address you registered with.
Check that the email and password are correct, and that your device has a working internet connection. If sign-in still fails, your account may have been suspended under our Terms & Conditions — contact us and we'll explain why.
Not from inside the app. Email us from your current address and we'll change it for you.
Open the Profile tab and tap Edit profile. You can change your first name, last name, phone number and nationality. Your username and email are fixed — contact us to change them.
On the Profile tab, tap Change photo and either take a new one or pick one from your gallery. The app asks for camera or photo library permission the first time; if you declined it earlier, you can re-enable it in your device's system settings for KEB Racing.
The My Registrations section on the Profile tab lists the events you're entered in, split into Upcoming and Past.
Go to the Teams tab and tap Create team. You'll need a team name (at least 2 characters), a phone number and a nationality. A description is optional.
Open your team and tap Invite member, then enter the driver's email address and pick their role. They'll see the invitation under Pending Invitations on their own Teams tab and can accept or decline it.
Every team has an invite code. On the Teams tab, tap Join by code, enter it, and tap Join team. Ask a team member to read you the code from the team screen.
Event registration and training bookings are made by a team, not by an individual driver. If you don't belong to a team yet, create one or join one first.
Team management, including removing members and deleting a team, is done from the team screen by members with the right role. If you're stuck — for example if you're the only remaining member — email us.
The Events tab lists upcoming races with their date, circuit, entry fee, format and how many team slots are left. Use the filters to narrow by format or registration status, and clear them again with Clear filters.
Open the event and tap Register. You'll pick the team you're entering, the category (Pro, Gold or Silver) and which of your drivers are taking part. Registration is only possible while the registration window is open and slots remain — the event screen shows both.
Re-open the event and tap Update registration to change your category or your driver line-up, as long as registration is still open. After it closes, email us.
Fees and payment terms are shown on the event before you confirm, including any advance-payment deadline. Payment itself is handled outside the app — the app only shows whether your advance or full fee has been recorded as received. If a payment you've made isn't showing, contact us with the payment reference.
Entry fees are non-refundable, except where the Organiser cancels or reschedules the event. See section 4 of the Terms & Conditions.
Training sessions are published before each event and appear on the event screen and the Trainings tab. Choose the team you're booking as, then book slots on the sessions you want. Each session shows its price per session, its direction (straight or reverse) and how many slots are left.
Each event has a booking window shown on the trainings screen. Outside it you'll see Booking closed or Booking not available, and slots can't be booked or cancelled from the app.
Find the session under Your bookings and tap Cancel. This works while the booking window is open; after it closes, contact us.
All slots for that session are taken. Slots occasionally free up when other teams cancel, so it's worth checking again closer to the event.
The Race tab appears while one of your events is live. It shows your team's upcoming and in-progress sessions and gives you quick access to live timing, the regulations and race-day news.
These open in your browser from the event screen or the Race tab, since they're published by the timing system rather than by the app. If a link doesn't open, check your connection — and note that timing is only available once the session has started.
The app asks for notification permission on first launch. If you declined, you'll see a banner in the app — tap Open settings to enable them, or turn them on for KEB Racing in your device's system settings.
Work through these in order:
If none of that works, email us and tell us your device model and OS version.
Profile → Connected Devices lists every device signed in to your account, with when each was last seen. You can switch notifications on or off per device, or remove a device you no longer use. Removing a device stops notifications to it and signs it out.
The Notifications screen keeps everything we've sent you, filterable by category, so you can go back to an announcement you dismissed.
Our Privacy Policy explains what data the app collects and why. In short: no advertising, no third-party analytics or tracking, and no location tracking.
To delete your account and the personal data attached to it, email info@karting-events.com from your registered address. We complete deletions within 30 days. Accounting records we're legally required to keep, and published race results, are the only things that remain — the account deletion page sets out exactly what goes and what stays.
Check your internet connection first, then pull down to refresh. If the problem continues on a good connection, our service may be briefly unavailable — try again in a few minutes.
Force-close the app and reopen it. If that doesn't help, sign out and back in. As a last resort, reinstall the app — your data lives on our servers, so nothing is lost, but you will need your password to sign back in.
Email info@karting-events.com with:
Karting Events Bulgaria LTD
Email: info@karting-events.com
Phone: +359 877 919 914
Address: Sofia, Bulgaria